2013 Schedule

8am - 9amRegistrationRegister in order to receive your parking couponN/A
9am - 9.45amKeynote Speaker'The Store of the Future' - Google explores new technologies in retail and the role of digital.Luke Mckend
9.45am - 10.30amHow Customer Service will Change the WorldYuppiechef call themselves a customer service company that happens to sell kitchen appliances. Find out what makes them winners of the best eCommerce site for the past 3 years.Paul Galatis
10.30am - 11amTea BreakTea and coffee will be served in the foyerN/A
11am - 12pmPanel DiscussionA panel discussion with some of the top eCommerce sites in South Africa including bidorbuy.co.za, Groupon and Kalahari. Come prepared with lots of questions.Jaco Jonker, Daniel Guasco, Liz Hillock chaired by Andy Higgins
12pm - 12.45pmMobile CommerceIs mobile really the future for African eCommerce?Vincent Maher
12.45pm - 1.30pmLunchA finger lunch and drinks will be served in the foyer N/A
1.30pm - 2pmeCommerce AwardsThe winners of the 2013 eCommerce Awards will be announcedAndy Higgins
2pm - 2.30pmCase StudyLearnings from Edcon as they took Red Square onlineDavid Gibbons
2.30pm - 3pmLogisticsUnderstanding fulfillment and logistics for your eCommerce businessMark Mahoney
3pm - 3.30pmTea BreakTea and coffee will be served in the foyerN/A
3.30pm - 4pmPayments / FraudUnderstand the online payments landscape and learn how to manage fraudJonathan Smit
4pm - 4.30pmSocial MediaThe impact of social trends and technologies on the eCustomerMike Stopforth
4.30pm - 5pmeCommerce Master ClassA step by step guide to setting up your own eCommerce store in half an hour using cloud based solutionsKirsty Henderson